Frequently Asked Questions
Multi-Factor Authentication requires two or more forms of authorization when you log into a system online. In systems that implement MFA, you will enter your username or email address and password as usual and will then be prompted for a secondary form of authorization. DUO Mobile is the recommended and preferred secondary form of authentication. For students that do not have a phone a hardware key can be acquired to complete authentication. Once this is complete, you will be granted access to the system.
How do I set up DUO for OneUSG Connect (Faculty & Staff Only)
OneUSG Connect is a system used by employees for payroll, evaluations, and other administrative purposes. Faculty & Staff will need to set up MFA for OneUSG the first time they access the program.
How do I use DUO for web-based email (Faculty, Staff, & Students)?
Faculty, Staff, and Students will be required to use MFA DUO to access Gordon State College email.- Setting up DUO for the first time (Faculty, Staff, Students): Use this link to access the Multi-Factor Authentication setup webpage.
- Using DUO for email if I have already set it up for OneUSG Connect (Faculty & Staff Only): Some faculty/staff will have already set up Duo for connecting to OneUSG Connect. In that case, they should automatically be prompted to use the same process for email (and would not need to complete the full setup process). Use this link to add your Gordon account to an existing DUO Mobile instance.
How often will I be prompted for MFA?
Depending on several factors a person may, or may not, be prompted to provide the MFA verification each time during the day. The general expectation is that if you sign out of a MFA application and close the web browser, you will be required to perform MFA verification when signing in again.
How do I change a method, update a setting, or add a new phone or backup device?
In order to update your MFA method after you have already enrolled in DUO, you will need to contact the Information Technology Department.
What kinds of data does Duo track?
Duo only tracks sign-in and device registration information for systems that use single sign-on (SSO) with MFA. Duo tracks mostly the same information as other applications the college uses when you sign in, including: your username, registered device, browser version and IP address. Duo does not capture or store college data.
Who do I contact for assistance?
Contact IT via helpstar@gordonstate.edu to create a ticket. If you feel your situation is more of an emergency situation with the technology, call 678-359-5008.