COVID-19 FAQs for GSC Faculty, Staff, Students and Community

March 31, 2020 Update

Q: Is the Gordon State College campus closed?

The Gordon State College campus will continue to operate in a limited capacity through Friday, April 17, 2020, with the exception of essential personnel, facilities and public safety, all faculty and staff should be working remotely off-campus. All visitors to campus are required to seek service at the Student Services Center (at the corner of Spencer and College), open Monday to Thursday 8 a.m. to 5 p.m. and Fridays from 8 a.m. til 12 noon. If you need to come to campus, please work directly with your supervisor and vice president for guidance. It is imperative for us to limit the foot traffic on campus while abiding by system, state and national guidelines.

Q: What if my class requires experiential learning, applied, or hands on learning?

There are a series of courses made available at Gordon State College that can be classified as experiential learning, applied, or hands on (e.g. – Internships, Nursing Clinicals, Physical Education, and Fine and Performing Arts). You should have received an email from Dean of Students, Dr. Matthew Robison, on behalf of the Provost, Dr. C. Jeffery Knighton on March 31, 2020 outlining more specifics on how these courses will be conducted. In addition you should also be receiving an email from the faculty member teaching that particular class. 

Q: Will I receive any mail and packages that have been going to my residence hall?

Students who are not on campus will have the opportunity to pick up their packages that are received between now and March 14, 2020 from the Bursars desk in the Student Services Center on Monday to Thursday from 8 a.m. to 5 p.m. and Fridays from 8 am to 12 p.m.. After this date, all packages will be returned to sender. If the student doesn’t pick up their packages, they will also be returned to sender. Students will be given specifics regarding pick up when they are contacted that they have a package

Q: Is it possible to move the Financial Aid Verification deadline?

May 1, 2020 is the preferred deadline to have your Financial Package ready in June. Please check your email by April 3, 2020 to learn more about filing the FAFSA, verification, loans, and other information.

March 27, 2020 Update

Q: Will Student Support Services still be available to students who previously utilized them?

Yes. Any student receiving support (i.e. tutoring, mentoring, learning support) will still have those services available. 

Q: How do students receive help from the Information Technology (IT) Team?

Students can email and the IT department will assist them as they receive the emails.

Q: Has anything changed for the Fort Valley Gap Students?

Fort Valley Gap Students will be attending classes the same as all other students.

March 26, 2020

Academics and Instruction

Q: Will classes resume after March 29?

Following guidance from the University System of Georgia, we will continue to test our business continuity plans and online instruction capabilities through March 29.

On March 30, we will move all face-to-face instruction to an online or distance-based format.

Q: How do I begin to register for Summer 2020 and/or Fall 2020 classes??

Registration for Summer and Fall 2020 opens on April 6. Students should have received an email with advising instructions and information. If a student has not heard from their advisor by Friday, March 27, 2020, they are to email the Student Success Center account  

Q: How can students gain access to technology and calculators?

Students have received an email from the Provost, Dr. C Jeffery Knighton, providing them with a link to library resources. Students can access additional resources like scientific calculators at these two links (Link #1 , Link #2). Please check back for updates on additional IT loaners.

Q: If I am a Probation by Appeal student, has anything changed?

Probation by Appeal students should still be meeting and staying in touch with their mentors. If you have not received an email please reach out to your mentor. Frequency in meetings should be increased. Although students are away from campus, remember that online academic support services are available.    

Q: How do I make an appointment to receiving advising for registration?

Students received an email on Tuesday, March 24, 2020 from the Registrar, Ms. Kristi Hayes, that allows them to view their registration time in Banner Web. The email also allows students to view their advisor’s name and contact information. The Registrar’s office will also be available to assist students via email at and phone at 678-359-5022 if they have any questions.

Q: If I have a Bookstore of Library Book that needs to be returned, how do I return them?

Books from the bookstore may be returned and purchased on Wednesdays from 10:00am – 2:00pm. Books may also be purchased online here. Please return all Library Books to the drop box outside the Collaborative Learning Center and Library anytime during the week.

Q. What if I do not have internet/Wi-Fi?

We continue to evaluate the student internet access service issue.  Provided is information regarding access from the Georgia Broadband Deployment Initiative - . Where open, students may have access to one of the 408 public libraries or various UGA county extension offices to provide internet access.

A number of vendors are offering free service to access internet services. Charter has agreed to open its Wi-Fi hotspots to any American who needs them. 

Q: What will happen with assignments due the week of March 23?

Assessments and homework deadlines previously scheduled for the week of March 23 are postponed until after March 30. You will be contacted by your instructors about amended schedules for your respective courses.

Q: How are we going to be able to access our classes online?

The week of March 23, students should monitor their Gordon email account for a standardized set Brightspace by D2L distance learning instructions and communication from their instructors. On the login page of D2L, there is a link to a set of tutorials. These tutorials may also be viewed here: These tutorials are also linked in the “Student Help” area on the top left of the page once you log into Brightspace by D2L.

Q: Will final exams also be conducted on-line?

Yes, final exams will be conducted online.

Student Support Services

Q. How can I access Student Health Resources?

All students at University System of Georgia institutions are now eligible to consult with doctors, nurses and mental health specialists as they work through issues related to COVID-19. These consultations are no cost for students enrolled in the USG Student Health Insurance Plan (SHIP) and $40 for non-enrolled students. There is a 24/7 help line available for all students at no charge.

Students that have questions or concerns about whether they are experiencing symptoms related to COVID-19 should immediately call their healthcare provider or member services number through their insurance plan.  For students that need guidance or may not have a provider or insurance, the Georgia Department of Public Health has established a hotline. That number is: 844-442-2681.

Information regarding student health resources has been sent to students through their GSC email. Students who may be experiencing anxiety or stress following the recent developments around COVID-19, UHCSR is offering an Emotional-Support Help Line, through Optum, providing access to specially trained mental health specialists. Optum’s toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge to all students.

Q: How can I access Harry’s House through the end of the semester?

Currently, Harry’s House has limited supply. However, the Counseling Center is developing an online sign-up system for students to make an appointment to come to Harry’s House shop. More information will be forthcoming.

Also, the United Way has a COVID-19 Community Economic Relief Fund to help with bills, rent and food. You can call 1-866-211-9966 and provide a zip code to be given a local list of agencies to provide assistance.

How will I be able to continue my counseling appointments?

The GSC Counseling Center will be offering a tele-counseling option for students who have been receiving counseling services so that they may continue to receive support during this time of remote instruction.  Additionally, we will continue to provide support and guidance to student‘s receiving course accommodations.  The Counseling Center is creating online videos and digital resources to assist students who may be experiencing stress or anxiety during this period.  Information will be sent to students’ GSC email and posted online offering guidance on how to reach Counseling Center staff via phone and email.  We will send an email to students during the week of March 23. If you would like to request an appointment, please email us at, or you may call 678-359-5585.

Q: Is the Student Health Clinic open?

The Student Health Clinic will resume seeing students on March 30. However, students must call and make an appointment. Drop-ins will not be seen. For appointments after March 30, call: 678-359-5111.

Q: Will on-line tutoring support be available?

With the transition to classes moving online for the safety of all involved, Gordon State remains committed to helping our students succeed. We have made a significant investment in online tutoring hours to support our students in their classes for the rest of the semester. The link to our online tutoring service is available in each student's D2L shell.

Q: Can I still place and receive orders from the Bookstore?

The website is available for all students to place orders only with credit cards at this time:  All web orders have a minimum of 48 hour turn-around time for students to receive their items. The Bookstore Staff will process orders and make sure all items are shipped to students in a timely manner.

Q: Will we still be able to meet with other students and/or club organizations?

The Office of Student Life and Recreation is currently working on virtual student life events, creating spaces for student clubs to meet online, and students to engage with the co-curricular experience virtually.  More Information on these programs will be coming soon. 


Q: What about the status of my student application?

The Admissions Office is operating on a limited schedule for the week of March 16 - 20. We will continue to process applications as normal. Students can check the status of their applications online at Any questions can be directed to

Q: What about the status of my Nursing application?

Review of applications for the Pre-licensure BSN Program that will begin this coming Fall 2020 Semester are on schedule. The review process will be completed in the next two weeks and acceptance letters will be emailed soon after. In some cases acceptance into the program will be contingent on the student’s successful completion of any remaining CORE courses as well as the newly calculated GPA.

The LPN Bridge Program applications for the cohort that begins in the Fall 2020 are also on schedule. These will also be completed in the next two weeks and acceptance letters will be emailed soon after. 

The ASN Program application process will open as scheduled this Summer 2020 for the cohort that will begin in the Spring 2021. That application process will begin in June 2020.  

Please see our Department of Nursing link on the college website at for up to date information about all of our nursing programs. 

Q: What about the status of my EdTPA portfolio?

The School of Education will follow the guidelines established by the Georgia Professional Standards Commission. For more information, contact the School of Education Dean Dr. Joseph R. Jones via email:


Q: Does this impact events on campus?

Gordon State College is postponing or cancelling on-campus or off-campus events between now and March 29. Some events may be moved to a virtual format and announcements will be forthcoming. This includes recruitment events, tours, Open House, student programs, advisory board meetings, reunions, concerts, performances, conferences, community education, competitions, club and social events. As for athletic events, the NJCAA has made the decision to cancel all spring sports competitions, which includes GSC Athletics.

Q: Is there any information regarding Spring Commencement 2020? As of now, is there still going to be a ceremony? 

The University System of Georgia has directed all 26 USG institutions to cancel Spring 2020 commencement ceremonies. Students will still graduate consistent with academic standards, but the actual ceremonies will not be held as originally scheduled. The USG continues to follow Centers for Disease Control and Prevention (CDC) guidance to avoid gatherings of more than 50 people. 

Gordon State College is in the process of developing creative alternatives to our commencement ceremony and revised plans for commencement will be forthcoming.


Q: Do I need to move out of my residence hall?

The Office of Housing and Residence Life (HRL) has developed a plan to facilitate the move-out process in a safe, efficient, and orderly manner.  HRL will be implementing a sign-up process for students to confirm a time to come to campus and remove their belongings.   Move-out time slots will be available beginning Friday, March 20 through Tuesday, March 24th for all residence halls.  We will also have slots available on Wednesday, March 25, Thursday, March 26 and Friday, March 27th for the Village. We will be limiting the number of students per time slot to minimize the number of students on campus at any one time.  Refer to link in student email for move out instructions and scheduling times.

 Q: Will I get a refund reflecting an early departure?

As a member of the University System of Georgia, Gordon State College’s Student Refund Plan calls for GSC to refund students a prorated percentage of the amount paid for Spring 2020 dining, housing and parking fees. Refunds are expected to be processed after March 25,2020. For more information about refunds, students should check their GSC email.

Faculty & Staff

Q: Are faculty and staff members expected to report to work as usual?

All USG institutions will remain open with minimal staff physically on-site to ensure continuity of certain services.

Our goal is to have the appropriate level of staffing on campus to allow for social distancing while we still do the work required to serve the students, faculty, and staff.

All managers are instructed to implement their COVID-19 continuity of operations staffing plans beginning the week of March 16. If you have questions, please email your supervisor or divisional vice president. If you need to come to campus, please work directly with your supervisor and vice president for guidance.

For help with remote access, refer to employee email from Chief Information Officer Chris Wright on 3.18.20 or reference the instructions in the Telecommuting Instructions block to the right of the Login Station page.

Q: What about Gordon State College employee travel?

All GSC non-essential travel has been cancelled.

Q: I could use some assistance with Information Technology (e.g., software, hardware) needs. Who should I contact?

Contact Information Technology by placing a ticket request via: 

Q: I could use some assistance with D2L (e.g., course delivery, course design) needs. Who should I contact?

Contact Instructional Designer and Brightspace by D2L Administrator Autumn Schaeffer by email: or Assistant Vice President of Innovative Education & Strategic Initiatives Dr. Ric Calhoun at