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Refund Frequently Asked Questions

If I do not have a bank account, how do I receive my refund?

A check will be mailed and you should receive it within three (3) to seven (7) business days.

Can I keep my OneAccount with Higher One if I choose?

Yes, it is your bank account to use as you choose.  But you will have to complete the setup for the direct deposit to the bank account in order for your refund to be deposited into it. 

I would like to have my refunds still put on my MyOne Debit card, can that happen?

Your MyOne Debit card is linked to your OneAccount.  As long as you set up your OneAccount bank account through the eRefunds tab in your Student Account Center, the funds will show on your MyOne Debit card. 

If I choose to use my OneAccount as my refund account, how can I find the Routing number and Bank account number for my Higher One OneAccount?

Log into your Higher One account. Click the One Account tab. Click Account Statements. Your Routing number and Bank account number will be shown on the page.

If I choose to use my OneAccount as my refund account, will I still be able to use my MyOne Debit card at the ATM?

The Higher One ATM on campus will be removed since Gordon State College will no longer have a contract with Higher One.  Your MyOne Debit card can be used at the United Bank ATM or any other ATM but it will be subject to the transaction fees as with any ATM.

If I have a Higher One OneAccount from a previous institution, will I still be able to use that account for my refund?

Yes, as long as you register the routing number and bank account number associated with the account in the Student Account Center eRefunds.

If I choose to receive my refund in a check, can I have it mailed to Gordon State College Business Office to pick up there?

No, the check will be mailed to the mailing address you have in Banner. You will need to validate that the mailing address is correct in BannerWeb/Personal Information. Your address can be updated by you or you can contact the Registrar’s Office.

If I continue to use my MyOne Debit card and I were to lose it or have problems with my account, will I still be able to come by the Business Office at Gordon State College for help?

No,the Business Office will no longer be able to order a card for you or sign in to Higher One to determine any issues you may be having.  You will be able to contact Higher One at their customer service number to discuss any issues directly with the.  You will still be able to access your account information online at MyOneMoney.com. 

If I am a new student, will I be able to get a MyOne Debit card?

No, MyOne Debit card was provided when refunds were processed using Higher One.  If you were not a student during or before Spring 2013, you will not have a MyOne Debit card. 

If I set up a Direct Deposit account, is there any charge?

No, refunds are processed FREE.  You will be subject to any fees your bank account requires.  You need to speak with your bank on what fees they may impose.  At most banks, direct deposit transactions are free. 

Do I have to have a bank account to set up a Direct Deposit account for refunds?

A Bank account is required because you must have a bank routing number and bank account number to complete a deposit transaction.  A cash card such as Walmart Money card can still be used but you must follow their instructions on identifying the bank routing number and bank account number linked with the card.  You cannot enter the card number as the bank account number.  It will fail. 

If I do not have a bank account to set up a Direct Deposit account for refunds, how can I get one?

You will need to open an account with a bank of your choice.  Barnesville has one bank, United Bank, who has an ATM located on the Gordon State College campus. 

How long will it take for my refund to be deposited into my bank account?

One to two banking days is the average timeframe.  It really depends on your bank and their procedures as to when they move the funds received from the Automated Clearing House (ACH) into the individual accounts.  The Refund date that Gordon State College identifies is when Gordon will process the refunds to ACH who will in turn send the funds to your bank.  Most banks are very quick in pushing the funds into their individual accounts.  You should check with your bank to find out their procedures for ACH transactions. 

Will I be notified when the refund has been processed?

Yes, an email will be sent to the email accounts you have listed in the Student Account Center.  The primary email is your Gordon State College email account but you can set up an Alternate account to have notices sent.  To update or set up an alternate email account, refer to the guide "Using My Student Account Center" found at www.gordonstate.edu/mygordon under For Gordon Students section. 

What is a pre-note and how does it affect my refund?

A pre-note is required to be processed to the bank account to validate the bank routing number and account are correct.   A $0.00 transaction is sent to the account number.  The pre-note takes five (5) banking days to process.  Make sure to setup your Direct Deposit at least 6 days prior to any refund date so that the pre-note will be verified before refunds are issued else you will receive a check instead of a direct deposit.

If I change my account that I have set up for Direct Deposit, will the new account be pre-noted?

Yes, a pre-note is required to be processed to the bank account to validate the account is correct.   Make sure to change your Direct Deposit at least 6 days prior to any refund date so that the pre-note will be verified before refunds are issued else you will receive a check instead of a direct deposit.

If I change my account back to an account that had already been pre-noted, will it be pre-noted again?

Yes

Can I use the eRefund account to pay my tuition and fees?

Yes, your account you set up as your Refund account is a Saved Payment Method. When making payments from the Student Account Center (PayNow link on www.gordonstate.edu under My Gordon / For Gordon Students) and you are prompted for payment method, use the drop down and select the name you stored as your refund account.

What is the $25.00 return fee that is mentioned in the "I Agree" Terms and Conditions?

If you use this account to pay for tuition and other charges on your account and the account does not have enough money to cover the payment, you will be charged a $25.00 bad check fee. It does not pertain to using the account as a Refund account.